Legal documents
Krikiy takes your personal data seriously. This privacy policy clearly explains what information we collect, why we collect it, how it's stored, and what rights you have. No confusing legal jargon — just plain, straightforward language.
Core Security Features
Ensuring security at every level is the top priority of our technology team.
Every piece of data travelling from your phone to Krikiy's servers is protected by 256-bit SSL encryption. No one can intercept it in transit.
Your bKash or Nagad number is never stored directly. It's held using a tokenisation method — your actual number never appears in any log.
Krikiy does not sell or rent your name, phone number, or transaction details to any marketing company or third party.
Third-party cybersecurity specialists audit Krikiy's systems multiple times a year.
Even within Krikiy's internal team, not all staff can access your full data. A role-based access control system is in place.
When you close your account, you may request deletion of your personal data — all information will be removed except where retention is required by law.
This privacy policy applies to all services on the Krikiy platform — both the website and the mobile app. By using Krikiy, you agree to this policy. For any questions, contact us at support@krikiy.best.
Krikiy collects two types of information from you — what you provide directly, and what is generated automatically while you use the platform.
Information you provide directly:
Automatically collected information:
Krikiy never accesses your call logs, phone gallery, or data from other apps. The mobile app may request the relevant phone permission only for biometric (fingerprint) authentication.
Krikiy uses your data only for specific, defined purposes. No data is collected or used beyond what is necessary.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & contact information | Account management & support | Contractual Necessity |
| Date of birth & ID document | Age verification & KYC compliance | Legal obligations |
| Payment Information | Deposit & withdrawal process | Contractual Necessity |
| Transaction History | Anti-Money Laundering Compliance | Legal obligations |
| Usage behaviour & logs | Fraud detection & security | Legitimate Interest |
| Device & IP Information | Multiple Account Detection | Legitimate Interest |
Krikiy's servers are hosted in internationally certified data centres with both physical and digital security measures active. Here's what's in place to keep your data safe:
Full payment card or mobile banking numbers are never stored on Krikiy's servers. A tokenisation system replaces them with a substitute code — there is no way to reverse-engineer your actual number from it.
Krikiy's website and app use cookies and similar technologies to enhance your browsing experience and maintain platform security.
Types of cookies Krikiy uses:
Cookies can be managed through your browser settings. However, disabling essential cookies may affect login and payment functionality.
Every Krikiy member has the following rights over their own data. To exercise any of them, please contact our support team.
You can request to see what personal data Krikiy holds about you.
You can request corrections to any inaccurate or outdated information.
You can request that your data be deleted after your account is closed.
You can request that the use of your data be restricted to specific purposes.
You can request a download of your account data.
You can object to certain types of data processing.
When a rights request is submitted, Krikiy will respond within 30 business days. If any data cannot be deleted due to legal obligations, the reason will be communicated.
Krikiy strictly does not serve anyone under 18 and does not knowingly collect any data from minors.
Date of birth is verified at registration, and age is subsequently confirmed via a government-issued ID. If there is ever reason to suspect that a minor's data has been collected, the account will be closed immediately and all associated data will be deleted.
If you become aware that a minor is using a Krikiy account, please contact us at support@krikiy.best. We will take immediate action.
Krikiy may update this privacy policy when necessary. For any significant changes, you will be notified 30 days in advance via SMS to your registered mobile number or through an app notification.
Continuing to use Krikiy after any changes take effect constitutes your acceptance of the updated policy. If you do not agree to the new policy, please contact support to close your account.
You can check the "Last Updated" date at the top of this page to see when the policy was last changed.
For any privacy-related questions, complaints, or requests regarding your data, you can reach us through the following:
Krikiy typically responds to privacy-related requests within 3 business days. Complex cases may take up to 30 business days.
Your privacy matters to us. If you have any concerns, feel free to reach out — we're always ready to respond with full transparency.
Details
Awareness around data privacy in Bangladesh's online services is growing — and that's a good sign. Krikiy welcomes this shift. We believe your personal data belongs to you; Krikiy is simply its temporary custodian.
When you register with Krikiy, you provide certain details — your name, phone number, and date of birth. This information is used solely to operate your account and deliver our services. Nothing beyond that should be done with your data without your knowledge — and Krikiy is committed to upholding that trust.
Many users wonder about transaction data — "Will Krikiy know where I'm sending money from?" The short answer is yes, some information is needed to process payments. However, this data is used solely to confirm deposits and withdrawals and goes no further.
Your betting history is held by Krikiy — that's understood. However, it is never used for personalised advertising. In some cases, Krikiy analyses aggregate data — such as which sports attract the most bettors — but this is anonymous statistical analysis, not personal data.
A common question is: "Does my data stay after I close my account?" By law, financial transaction records must be retained for a number of years. Beyond that, personal data — your name, phone number, and behavioural information — can be deleted upon request, and Krikiy will honour that.
When using the Krikiy mobile app, certain device permissions may be requested — such as fingerprint sensor or camera access. The fingerprint is used solely for biometric login, and the camera is used only for ID document scanning. This data stays on your device and is never sent to Krikiy's servers.
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