Krikiy Support
Whether you have a payment issue, can't access your account, or have any betting-related questions — you'll find all the answers at Krikiy's Help Center. Our support team is available 24 hours a day, 7 days a week.
Search for a topic below or reach us directly via live chat.
Categories
Everything important about Krikiy, laid out in plain language. Choose the category that matches your issue.
BKash, Nagad, Rocket payments, deposit timings, and the withdrawal process.
Profile updates, verification, and security settings.
How to place bets, understanding odds, and a full markets list.
Welcome bonus, cashback, referral rewards & wagering requirements.
App downloads, installation issues, and update guides.
Two-factor authentication & suspicious activity reporting.
Game rules, live dealer rooms, and table limits.
Limit settings, self-exclusion, and how to get help.
Contact
Reach us through any of the channels below. Support is available in Bengali across all channels.
For the fastest resolution, use live chat. Click the chat icon at the bottom right of the page — you'll get a response in just 2 minutes.
Active 24/7For more complex issues, reach out via email. Attach a screenshot or transaction ID to get a faster resolution.
Response Within 24 HoursMost common issues can be resolved right here in the Help Center. Reading through the sections below will often save you the trouble of opening a chat.
Available 24/7
Step-by-step guide
Log in to the Krikiy website or app. Click the "Deposit" button in the top right corner.
Choose from bKash, Nagad, or Rocket. The minimum deposit is ৳100 for each.
Enter the amount you wish to deposit. Krikiy's official payment number will appear on screen — send your payment to that number.
Use "Send Money" from the bKash, Nagad, or Rocket app. Once the transaction is complete, save your transaction ID.
After making a payment, enter the transaction ID or reference number on the Krikiy payment page. Your balance will be credited within 1–3 minutes.
Account verification must be completed before your first withdrawal. Verify using your National ID — approval is granted within 24 hours.
Go to your profile and click on the "Withdrawal" option. The minimum withdrawal amount is ৳500.
Select the mobile banking account you want to withdraw to. Please note that withdrawals can only be sent to the same number used for your deposit.
Confirm the amount and submit your request. Processing takes up to 30 minutes for Bronze members and as little as 1 minute for Diamond members.
If you've forgotten your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
Verification is required for large withdrawals and to secure your account. Simply send a photo of your National ID or passport.
If unusual login activity is detected, your account may be temporarily suspended for security reasons. Contact support to verify your identity and we'll reactivate it promptly.
To change your phone number or email address, please contact support. The change will be made after your identity has been verified.
Enable 2FA from your Profile Settings. Once active, you'll receive a one-time OTP on your mobile each time you log in — an extra layer of security.
Choose a password of at least 8 characters, including uppercase letters, lowercase letters, numbers, and special characters.
Krikiy will never ask for your password by phone or email. If anyone requests your password, it's a scam — contact support immediately.
If you use Krikiy on a shared or public device, always log out when you're done.
Our Commitment
The biggest problem with online betting platforms is support — it's never there when you need it, or the replies come back in English. Krikiy is completely different. Our entire support team speaks Bangla and understands the real issues faced by users in Bangladesh.
Whether it's midnight, early morning, Eid day, or a regular Tuesday — Krikiy's live chat is always online. Our average first response time is under 2 minutes. We take pride in this and are committed to maintaining that standard.
Krikiy's dedicated payment team handles all payment-related issues — including missing deposits and stuck withdrawals. Providing your transaction ID typically gets the issue resolved within 10 minutes.
Sometimes, after paying via bKash or Nagad, there may be a short delay before the balance appears in your Krikiy account. This can happen due to high network load or a temporary issue with the payment gateway. In most cases, it resolves automatically within 15 minutes.
If more than 15 minutes have passed, have the following details ready: your mobile banking transaction ID, the time of transfer, the amount sent, and the number you sent it from. Bring this information to live chat and our payment team will manually credit your account on the spot.
Verification is requested when you attempt a large withdrawal for the first time, or if unusual activity is detected on your account. This is purely for your protection — to prevent anyone else from accessing your account and withdrawing funds.
Verification is simple. Submit clear photos of the front and back of your National ID along with a selfie showing your face clearly. Email them to support or send them via live chat — approval comes within 24 hours.
Many users hit a roadblock when trying to withdraw after receiving a bonus. This is usually due to unmet wagering requirements. On Krikiy, the wagering conditions are clearly stated alongside every bonus. For example, "5x wagering" means you need to place bets totalling five times the bonus amount before you can withdraw.
Before claiming any bonus, read the terms carefully. If anything is unclear, just ask our support team — we'll walk you through it in Bangla.
Krikiy's Android app is not available on the Google Play Store. You'll need to download the APK file directly from the website's download page and install it manually. Before installing, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps." On iOS, visit krikiy.best in Safari and add it to your home screen.
If the app crashes or runs slowly, clear the cache — go to your phone's settings and delete the app's cached data. If the problem persists, download the latest version and reinstall. Krikiy's download page always has the most up-to-date version.
Krikiy wants every experience to be safe and enjoyable. If you feel that betting is having a negative impact on your life, please reach out to support without delay. We can set up deposit limits, session limits, or a temporary suspension on your account.
Using these tools isn't a sign of weakness — it's what smart bettors do. Krikiy's responsible gaming tools are free for everyone. Visit the Responsible Gaming page to learn more.
Important Information
After every payment, note down the transaction ID from your mobile banking app. It's the most important piece of information if anything goes wrong.
Take a screenshot whenever you encounter an issue. Sending it to support helps our team understand and resolve your problem much faster.
Live chat typically responds within 2 minutes. For detailed queries via email, expect a reply within 24 hours.
Never share your password or OTP with anyone claiming to be Krikiy. All official communication comes only from support@krikiy.best.
If the Help Center guides haven't resolved your issue, reach out to our support team directly. Explain your situation in Bengali via live chat and we'll walk you through a solution step by step. Krikiy's support team is always here for you.
FAQ